We understand that sometimes circumstances change, and you may need to return an item. We are committed to providing you with a positive shopping experience, and we offer a flexible return policy.

What can be returned?
Unopened and unused products in their original packaging.
Returns must be initiated within 24 hours of receiving your order.

What cannot be returned?
- Opened or used products (due to the nature of fragrance)
- Products not returned in their original packaging
- Products damaged by the customer or courier
- Products used/tested for more than 24 hours
- Returns due to customer unavailability at the delivery location


Requests submitted after 24 hours from the received date

Return Process:
Contact customer service within 24 hours of receiving your order to initiate a return request.
Pack the unopened and unused product in its original packaging.
Ship the return to the address provided by customer service (3-6, Denai Sutera Condominium, Off Jalan Alam Sutera Utama, Alam Sutera, 57000 Kuala Lumpur).

You are responsible for all return shipping costs, including any customs duties related to a refused international shipment.

Refunds:
Once we receive your returned product and verify it meets the return criteria, we will process a refund within 7-14 business days.
Refunds for credit card purchases will be credited back to your original payment method.
For other payment methods, a bank transfer will be initiated.
Please provide your bank details to enquries@maisondazeez.com.

Please Note:
We may not be able to accept returns from overseas locations due to high return costs.


This policy may be subject to change. We reserve the right to modify this policy without prior notice. Please contact us if you have any questions.

Customer Service:
Our customer service team is available to assist you from 9am-5pm Monday to Friday, alternate Saturdays (closed Sundays).